At Loren’s World we talk often about entrepreneurship, starting your own business and finding success independently, but what about maintaining that business over time? Establishing a high level of customer service to create repeat customers is a key element of long-term success. And, making customer satisfaction a core component of your business plan can mean the difference between being good and being fabulous. Check out my tips for how to make happy customers your main priority and ensure that your business will go the distance.
Making Customers Happy: Your #1 Goal
- Establish a culture within your team and the company that embracing high levels of customer service is what you’re all about. When everyone’s on board, embracing that culture will naturally become a priority.
- Be OK with customer feedback – the good and the bad. Receiving negative customer feedback can feel harsh, but it’s the best way to grow.
- Build a team who’s just as excited about providing stellar customer service as you are. Good attitudes go a long way when it comes to dealing with customers.
How do you handle customer service within your business? Is it a part of your program that could use a little work?
