With the myriad of distractions we all encounter throughout the day, it’s no wonder the art of listening has been all but lost. Being active and present are a challenge when social networks and personal devices are constantly demanding our attention. But being a good listener is not only polite, it is essential in keeping both business and professional relationships intact. If you find it difficult to navigate a conversation without distractions, here’s a guide to keep you focused.
How to Be a Great Listener
Maintain Eye Contact – Rather than looking away at the surrounding environment or down at your phone to check text messages, allow the person you are with the courtesy of your full attention. Making eye contact relays the message that you are present and fully engaged in what they’re saying.
Don’t Interrupt – It may seem simple but often we are so eager to offer our own point of view that we don’t realize we are interjecting in order to do so. Let the other individual finish their thought before you begin your own.
Pause Before Speaking – Pause for a brief moment before offering your perspective to make sure the other person is done and avoid interrupting with your own anecdote.
Lean In – Body language plays a big role in active listening. Make sure you’re facing the speaker and leaning slightly towards them to show interest.
Say it Back – Paraphrasing what your friend or colleague has just relayed is a great way to communicate your full attention as well as to clarify what they conveyed. Start with, “So what I’m hearing you say is…”
Get Back on Track – It’s only human to stray a bit during conversation. If you find your attention wandering, be honest and say, “I’m sorry, I think I got a bit off track. Can you tell me again about….” We’re only human. It’s ok to make mistakes as long as we are willing to fix them.
Are you a good listener? What do you do to stay focused?
