So, here’s the thing – not everyone was raised to understand that if you don’t have anything nice to say, don’t say anything at all. The world is full of people who are standing by, ready to share their opinion good or bad, no matter who it hurts. As a business owner or public figure putting yourself out there on social media, it’s essential to prepare yourself to manage negative user comments because even if the delivery is inappropriate, that doesn’t mean the actual problem shouldn’t be addressed.
Business Tips: Dealing with Customer Negativity on Social Media
How to Manage Negative User Comments Online
If you have a business and you sell a product, you’ll want to learn about as many customer experiences as possible. If the experience was positive, you should know why and share it. If the experience was negative, you should know why and have an understanding of how to solve. Never send a generic response – let the user know you are taking time to understand their issue. Reviews for products and experiences can be found all over the web and keeping track can help teach you how to manage negative user comments.
If you find yourself in a situation where negative user comments are being spread, be sure to have a quick response time. Have you ever had to manage negative user comments before they get out of control?
